Casino Action

Bonus funds and play-through

We credit the offer as bonus funds rather than cash. Your bonus account cannot be cashed in, but its balance can be used for bets.

The bonuses on your first and second deposits require 200 times play-through before the bonus balance converts to cash. Converted funds may then be withdrawn. Bonus amounts credited from the third deposit onward require 30 times play-through before they may be cashed in. For a $100 bonus, about $20,000 must be wagered on slots.

Slots count 100% towards wagering requirements. Table games, parlour games, live casino and other games count 2%. We determine the contribution for new games from their metrics at release. All Aces Video Poker, Flippin' Awesome Shields of Asgard and double-up wagers do not contribute.

For the first and second deposits, you may withdraw the cash part at any time. Doing so forfeits the remaining bonus funds and any bonus still to be credited or redeemed in connection with the withdrawn deposits.

Promotion conditions

We generally credit promotional bonuses within one business day or sooner, and a bonus earned over a weekend or month arrives on the first business day after that period ends.

Each promotion can be claimed only once per device, person, household, family, physical address, email address, financial account, IP address or shared network environment such as a library, workplace, university or school. Winnings connected with a bonus claimed more than once are confiscated, and the account is closed.

The card, e-wallet or financial account used for a sign-up deposit must be in your own name as the registered account holder. We may void winnings if it is not, and we may also void associated winnings when a withdrawal uses a payment account in a different name.

Promotional bonuses or prizes unused for longer than 60 days after registration are forfeited. They are treated as used when minimum wagering requirements are met. Your sign-up bonus is determined when you open the account and remains the offer active when you joined, even if the account becomes dormant.

Only promotions advertised on our website are honoured. Offers from another party, including an affiliate, may be invalid. We may change promotions and their terms at any time.

Irregular play

We may withhold withdrawals or confiscate all winnings for irregular play. The examples are not exhaustive. Before play-through is complete, this includes a single bet equal to or above 25% of the bonus. For Roulette, that single bet is the total of all chips on the table when the wheel is spun.

Other examples include the double-up feature, even-money bets on Sic Bo, Craps and Roulette, starting a stored game feature after the related bonus balance reaches zero, withdrawing deposited funds before redeeming the associated bonus, using autoplay to complete wagering, and deliberate minimum-risk, equal, zero-margin or hedge betting.

Registration and account security

You can register from your phone, tablet or computer. You need an account and a deposit to use our service.

Registration asks for your name, email address and a case-sensitive password. We send a unique username shortly afterward. Your details must be accurate and up to date.

We allow one account per player. If we identify multiple accounts, we may suspend them, and winnings associated with those accounts may be confiscated.

Keep your password private because our help desk does not need it. Tell us immediately about unauthorized use, stolen login details or another security breach.

Identity checks

We may ask for verification documents after deposits or before a withdrawal. These can include valid ID such as a passport, driver's licence or government-issued identity card, plus proof of residence such as a bank statement or utility bill no older than 3 months.

We may also request a card copy showing the cardholder name or proof of your deposit method. If needed, documents must be certified by a registered notary or professional.

For fraud or anti-money-laundering investigations, we may request information about your source of funds or wealth. Documents supplied to us are held confidentially and stored for five years after account closure unless a regulatory requirement extends that period. A withdrawal may remain unprocessed until identity verification is complete.

How to request a withdrawal

Open Bank and then Withdrawal, enter an amount, choose your Preferred Method Of Payment from the menu and complete the relevant fields. The minimum withdrawal is $50, or $300 for a direct bank transfer or wire.

Where applicable, withdrawn funds first go back against recent deposits. Some processors do not allow credit-card refunds. Winnings above your deposits are sent through the payment method you select in the banking pages.

A request remains pending for 48 hours and is processed on the following business day. Until processing is complete, you can reverse it by selecting Reverse Withdrawal from the banking page.

Methods available to Canada

For Canada you can withdraw by OCT as a direct credit to your Visa card, by CAD EFT or Echeck, and by Skrill. CAD EFT or Echeck requires an 8-digit routing or ABA number.

If you have not previously received a withdrawal through one of these methods, extra checks may take up to 5 to 7 working days.

Fees, conversion and limits

Withdrawals by CAD EFT and by every other method apart from direct bank transfer are free. Direct bank transfer costs $50 USD for amounts under 3,000 units and $100 USD for amounts over 3,000 units.

When a withdrawal uses a currency different from your account currency, conversion uses the average daily interbank market rate plus a 2.5% fee.

Minimum and maximum limits per transaction, day, week and month may apply and vary by country and withdrawal method. Depending on the method, winnings may be paid in daily portions over successive weekdays until the balance is fully paid. If your winnings substantially exceed your total purchases across Casino Rewards partner casinos, you can withdraw at most $4,000 per week. We may increase or decrease that weekly payout.

You may leave a positive balance in your account. It is saved automatically and available when you next return to play.

Staying in control

Before playing, decide your budget, do not chase losses, and monitor how often and how long you play. Take breaks when winning. Treat gambling as entertainment rather than a way to get rich or pay debts, and remember that no system guarantees success.

Do not play when depressed or upset. Balance gambling with other activities, and avoid alcohol or drugs while gambling. You can use our quick self-assessment test if you are concerned about your play or want to review your results.

Limits and time away

You can set daily, weekly and monthly deposit limits by contacting our support team to discuss the available options. An increase or removal takes effect only after 24 hours.

Cooling-off periods range from 24 hours to 6 weeks. We also provide self-exclusion for 6 months. Once applied, we cannot reverse it, so think it over carefully and speak with a gambling help group if you are unsure. If we consider reopening the account unwise, we may close it permanently.

To begin self-exclusion for a gambling problem, contact support to discuss the responsible-gambling options and select one. After that consultation, send the request from your registered email address. The exclusion takes effect only after we send confirmation to that address.

If you self-exclude, do the same with other gambling businesses where you hold accounts and submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission.

Age and external resources

Casino play is limited to people older than 19, or the legal age of majority in their jurisdiction when that is higher. Minors cannot play under any circumstances. Any play by an ineligible person is void, including that person's winnings.

For help with problem gambling you can turn to the National Council on Problem Gambling and Gamblers Anonymous. Filtering programs you can use include Cyberpatrol, Cybersitter and Netnanny.