Responsible Gambling

Play for fun, within your means

At Casino Action gambling is a pastime and a form of entertainment. Before you start, work out what budget and what amount of time you are comfortable spending, and keep control so that play never turns into a problem in your life.

Habits that help

• Set your spending limit before the first bet.
• Accept a loss instead of chasing it, because chasing can make it bigger.
• Keep an eye on how often you play and for how long.
• When a session goes well, pause now and then and decide when it is a good moment to stop.
• Treat gambling as entertainment, never as a quick way to get rich or to clear debts.
• It is a game of chance, and no system or formula can promise a win.
• Skip gambling when you feel low or upset.
• Mix gambling with other activities.
• Keep alcohol and drugs away from your play.

Check yourself

If gambling has ever worried you, or you are simply curious, take our quick self-assessment test.

Deposit limits

You can put daily, weekly and monthly deposit limits on your account. Talk to our casino support team and they will go through the options with you. Raising a limit again or removing it does not work straight away. A higher limit only becomes available once 24 hours have passed.

Taking a break or stepping away

For a short pause, choose a cooling-off period of anywhere between 24 hours and 6 weeks. For a longer restriction, we offer self-exclusion for 6 months.

To start, contact our casino support team so we can look at the options and pick the one that fits you. After that conversation we need your request by email, sent from the email address registered on your casino account. Your self-exclusion is only in place once we have sent a confirmation email back to that address.

Think it over carefully first: once a self-exclusion has been applied, we cannot reverse it. If you are unsure, talk your situation through with a gambling help group.

If we believe reopening an account would be unwise or unhealthy, we may close it for good. We can also start an exclusion ourselves when we have reason to think an account holder has a gambling problem, or when continued play is not in their best interest or ours.

We do our best to recognise new accounts opened by self-excluded players, and we ask you not to open new ones during an exclusion. We cannot be held responsible for play on accounts opened to get around our systems.

Excluding yourself elsewhere

During a self-exclusion, also exclude yourself at any other gambling operator where you have an account. You can file a Comprehensive Self-Exclusion request with the Commission, which makes your exclusion more effective.

Where to find help

For more about problem gambling, we point players to the National Council on Problem Gambling and to Gamblers Anonymous.

Age and minors

Only people older than 19 years, or older than the legal age of majority where they live if that is higher, may play at Casino Action. Minors may not play under any circumstances. Play by anyone who is not eligible is void, together with any winnings. We may ask for proof of age at any time.

Filtering programs

The filtering programs we list for your device are Cyberpatrol, Cybersitter and Netnanny.